KM
Katleho M

1 reviews | Active since Jan 2019

05 Dec 2023, 10:21

Disgruntled customer - Webuycars A **** - Take a mechanic with you.

I went to the Webuycars at Midstream to buy a vehicle, I saw a vehicle I liked, it needed a replacement of wheels as per the Dekra report. I took it for a test drive, there was a light on, however the sales person said its nothing major and could be from the fact that I needed to replace the wheels. It was a category A vehicle. I then wanted to secure the vehicle and he said we need to invoice. I then proceeded with the invoice and took a picture of the light to go investigate further myself Upon investigation, I discovered that it was an electrical fault, I then made a decision to cancel the purchase. This fault was not noted on the Dekra report to begin with. I am now asking for my refund and I am being told I will not get it. Should that fault not been an electrical fault, I was going to go ahead with the vehicle however that was misrepresentation.

Webuycars misrepresent many vehicles. I went to The Dome to see a Dekra Platinum vehicle, and upon test driving, an engine light appeared. I am worried if Dekra reports are a true depiction of what is wrong with all your vehicles. I am only requesting my R5000 deposit because had that fault not been an electrical one, I was going to go ahead with the purchase.

To everyone clueless about cars, just go to a dealership, you might end up with a lot of trouble and in financial distress because this is a misrepresentation. My only mistake was wanting to reserve the vehicle.

Does this mean had I paid a R50 000 deposit I was going to forfeit it? I have also been requesting the T&Cs of invicing.

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Replies (2)
KM
Katleho M's update05 Dec 2023, 10:28
Reviewer Update
The salesperson said if I chose not to go ahead with the purchase I would get my money back, but all of a sudden I can't get it back. I have lodged multiple complaints on the online platform and no1 has gotten back to me. Calling the center is even a further waste of money because no1 can assist.
Webuycars.co.za
Webuycars.co.za's reply05 Dec 2023, 10:35
Official
Dear Katleho

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards