Disgraceful Refund Process - Still No Refund After Months

I have been waiting for my deposit refund since September, and the experience has been nothing short of pathetic. Here’s the timeline:

September: Requested refund. They asked for banking info 10 October: Followed up, was informed they were “experiencing high volumes.” 24 October: Asked AGAIN for Bank details etc info (which was already provided) 21 November: Received an email saying the case was “closed” –

I rep**** immediately to state it was NOT resolved. No response. No refund. This company clearly does not care about customers once they have your money. Holding onto funds for months without communication or resolution is unprofessional and unacceptable.