Disgraceful customer service
I'm extremely angered, after making arrangements with one of your salesmen to come and test drive a vehicle I was really interested in buying, that upon my arrival I was informed that the vehicle had been sent for tyres, which I was informed implies that the vehicle was sold.
I'd had to make arrangements for time away from work, and the trip wasted R100+ on fuel to travel there and back, for absolutely nothing.
I was informed that the vehicle had been sent in the morning for tyres, so there was certainly adequate time for me to have been informed that the vehicle had already been sold.
Additionally, I extremely annoyed that, over the 2 days prior while I had been making these arrangements, the salesman didn't inform me of other interest in the car, to allow me to have expedited my plans to test drive & purchase the vehicle.
We understand your frustration and apologize for the inconvenience, unfortunately, we cannot guarantee vehicle availability if a deposit is not paid on a specific vehicle. The demand is too high for us to reserve vehicles only for inspections.
You are, however, welcome to send us the name of the Sales Executive that assisted you for us to discuss the matter with him.
Regards,
We understand your frustration and apologize for the inconvenience, unfortunately, we cannot guarantee vehicle availability if a deposit is not paid on a specific vehicle. The demand is too high for us to reserve vehicles only for inspections.
You are, however, welcome to send us the name of the Sales Executive that assisted you for us to discuss the matter with him.
Regards,
