Discoloured bumper, 2 wait for call center & no vehicle documentation delivered

Purchased a car from Joburg while based in Cape Town. The online Dekra report description did not include any of the exterior dents and scratches on the car. We could make out from the photos that there was a small scratch on the bumper. After the car was delivered to Cape Town we have now seen that the colour of the bumper does not match the rest of the car - an indication that the car has been in an accident! We are very concerned. Despite paying the R1500 admin and R3000 delivery fees our car arrived in CT with absolutely none of its documentation and paperwork so we have not been able to register it in our name. I think it would only be fair for us to be reimbursed. We are waiting for these documents to be couriered. Dealing with the WeBuyCars call center was such a headache. We attempted to buy the car over two days. We were transferred and were promised to be called back but this never happened. The following day we tried again but waited on the line for 2 whole hours only for our call to be dropped. This resulted in us having to bid online for the car that we had tried to purchase. I do wonder if this is some kind of strategy to increase profits. It felt extremely frustrating to have spent so much time and money just trying to speak to someone and give WeBuyCars our business. I think that other smaller scale dealerships would be more personal and considerate.