SN
Shan N
1 reviews | Active since Jul 2019
05 Mar 2026, 08:51
Disappointing experience with WeBuyCars
Disappointing experience with WeBuyCars. I submitted a formal complaint and thereafter a letter of demand relating to a vehicle purchased that requires an engine replacement within months of sale. Despite giving sufficient time and opportunity to resolve the matter, I have received no meaningful response. An engine replacement is not a minor repair, and silence from a dealer after formal notice is concerning. Escalation is now unavoidable. Consumers should be aware of their rights under the Consumer Protection Act and the importance of proper after-sales support.
Helpful (0)
Replies (2)0
Replies (2)Webuycars.co.za's replyOfficial
05 Mar 2026, 14:55Hello Shan,
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Webuycars.co.za's reply05 Mar 2026, 14:55
Official
Hello Shan,
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
SN
Shan N's updateReviewer Update
07 Mar 2026, 17:30Promise by we by cars to contact me to resolve the matter. Three days later and still nothing. The arrogance is unbelievable.
SN
Shan N's update07 Mar 2026, 17:30
Reviewer Update
Promise by we by cars to contact me to resolve the matter. Three days later and still nothing. The arrogance is unbelievable.
