Disappointing Experience with We Buy Cars - Lack of Communication and Incompetence

I recently had a highly disappointing experience with We Buy Cars, specifically with Charlize Barnard, the F&I Assistant at the WeBuyCars Germiston branch. The level of communication was extremely poor throughout the entire process. Despite making multiple applications as instructed, I was eventually declined with no proper explanation or timely updates.

Charlize Barnard (***) failed to provide any meaningful assistance or clarity, making the entire experience frustrating and time-consuming. Her incompetence and lack of communication significantly impacted my perception of We Buy Cars.

I expected a smoother process and better customer service from such a reputed company. Unfortunately, my experience was far from satisfactory. I hope this review serves as feedback for improvement in the future.

Thank you.