Disappointing car refund process and poor customer service

I bought a car from we buy cars it started giving me problems within 4months of the purchase the check engine light went on and the car would not start.

Webuycars took a week to come tow the car to the workshop. A week after they get the car fixed, the check engine light went on again and the hooter stopped working, I had to take it in for diagnostic and found more problems with the car.

I requested for a full refund and cancellation of the vehicle finance, so I took the car back start of December 2022 and customer service assured me that the process will be complete by the 27th of December 2022. Today 3rd of December the cancellation has not been done and the bank deducted the installment for a car that is not in my possession and I have returned.

I am very disappointed with webuy cars and most specifically their customer service. You call customer service and not get assistance! The only time you get answers is when you go to branch.