Disappointed with vehicle breakdown frequently.

I am writing to express my concerns and dissatisfaction with the continuous problems I am encountering with my vehicle, which I purchased from your dealership. Despite paying for monthly service coverage through Innovation Group, recommended by you, the support has been inadequate.

The issues started from day one when I experienced two tire bursts during my drive home from your dealership. Although I reported this to my finance provider and was directed to file a claim, I ended up covering the replacement costs myself. This was an unexpected and disappointing start, especially since the vehicle was certified as roadworthy.

On January 18, I brought the vehicle in for service and requested authorization from Innovation Group for a claim, only to be informed that my policy was inactive. This was surprising as all arrangements were finalized at the time of purchase. Consequently, I had to pay out of pocket, which was not budgeted for since I was under the impression my policy covered such issues.

More recently, on April 12, the vehicle broke down, and during the towing process, there was an attempted hijacking which resulted in damage to the vehicle's window. Fortunately, my insurance covered this damage. However, another significant concern arose when it was discovered that the clutch plates needed replacement. Again, my claim was denied on the grounds that it was supposedly outside the policy coverage, despite my expectation of a warranty for at least the first six months or two years.

I am extremely disappointed with the quality of service and the reliability of the vehicle, which has required significant unplanned expenses totaling over 35,000 Rand, in addition to my regular installments and warranty payments.

Very disappointed and sad 😔.