Disappointed in WeBuyCars Service

I am truly disappointed with my recent interaction with WeBuy Cars.

I wanted to sell my vehicle, so I sent through the required information as well as photos as required. Then I received an offer of R400,000, depending on the inspection. I took my vehicle to WeBuyCars Silver Lakes to perform the inspection. I received a clean report that indicated that my vehicle is in excellent condition; however, they are not prepared to commit the R400,000 even though the vehicle has been shown as excellent on all inspection sections as per the evaluation summary provided.

I did business with WeBuyCars a number of times in the past, and the service was remarkable, but this time around, I am shocked about this service, and please do not get me wrong. I do understand that WeBuyCars conducted a thorough initial inspection of the vehicle to ensure the quality of the vehicle for a new buyer, and this is the reason why I prefer buying my vehicles from WeBuyCars.

However, it seems that WeBuyCars realized the market share they obtained in the secondhand vehicle market, and this has given them a monopolistic position in the secondhand vehicle market. With this, it seems now (based on my experience) that they have adopted their new stance in the market, and with this, their focus has moved and their service has deteriorated, which is truly a shame, as I loved the business model WeBuyCars has operated on.

Now I just hope that a new player will enter the vehicle market with the same business model to break this monopoly that WeBuyCars has on the second-hand vehicle market and hopefully force them to go back to providing the service that I have come to love.

Some people reading this might be of the opinion that this is just sour g****s because I did not receive the amount they originally provided. But should I have received a report that showed that my vehicle had a number of issues, I would have accepted this. However, the issue here is that I received an Evaluation Summary report that clearly indicated all inspection sections as being marked as Excellent yet they are not committed to the value as orally given, and this is my issue.

I truly hope that my situation was an exception but I have learned when it happens to one person it will follow to the next.