NK
Natasha K

1 reviews | Active since Mar 2025

07 Aug 2025, 14:34

Disappointed & frustrated customer.

I purchased a Ford Ranger 2013 4x4 auto pick up double cab on finance 3-Oct-2024 with a Gold Dekra report. 8 months down the line the car had an engine issue and at the moment the car is not moving i am still owing over R 195,000,00 for the next 4 years to come for a non functional car. I took this up with webuycars and they told me to take the Vehicle to a approved RMI dealership, which i did when the car was there we requested a strip and quote by which i shared with them - after numerous follow ups the sent me an email stating that my claim was rejected as it is over 6 months period, and i was to inspect the car meaning, it is your responsibility not to trust the Dekra report and you need to inspect the engine yourself. at the moment i am carless with a vehicle stuck at the RMI dealership which i will need to pay myself please please ensure that you take your car for second inspection after purchase as you will be in the same situation i am facing whereby i have purchased a car for over R 227, 339,01 to only drive it for 7 months.

Regards Natasha Koanza ***

0
Replies (2)
Webuycars.co.za
Webuycars.co.za's reply07 Aug 2025, 15:17
Official
Hello Natasha,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
NK
Natasha K's update07 Aug 2025, 16:46
Reviewer Update
Matter sent to Ombudsman report to be published after verdict is made.