Disappointed at the Dome

Really poor service and awful communication. Firstly, spoke to Dewald after winning the car auction. Filled in all the documentation and WBC was paid before Monday was over. I informed Dewald Ill only be coming to pick it up on Saturday, at which point he stated thats fine. Closer to the time, I enquired a bit more, since I only had a proxy go check on the vehicle. I asked for oil level and later asked for more images. Both of these were stated that they would be given, but I received neither. Went on Saturday, Dewald was off so spoke to counter. We waited around for about 2 hours before we politely asked them to just get someone. The car wasn't in the sold yard under the dome, or in the outside one, but rather among the cars for sale outside. Completely filthy. But so what, atleast we got the vehicle. We had to stop at a close garage to get an oil top up (at a premium rate), because of course it was low and we weren't informed. We drove away not realising there was no license disk on the car, something the staff at wbc should've seen aswell. I was informed by customer care that they should've provided a temporary license while the paperwork was being processed, which clearly didn't happen. I cannot make it to the Dome in the week and I cannot drive my new-to-me car around, so I wouldve liked them to send me it via one of their methods since it was an issue from their side, but they refuse to do so. I am also not being informed about the progress of the paperwork making it more tedious. I am seriously disappointed, they had their paperwork within a day yet they push me around and waste my time. I won't be using them again if this is how they operate.