Disappointed ☹️☹️☹️

I bought a car from Webuy cars midstream on the 03rd of August the sakes person was Lesiba /Chopper. They promised to do change of ownership for me which I had to pay extra for. On the day of collecting the car I was told to wait for 21 days and the papers will be out. I waited till 11th of September and decided to contact Chopper for the following up. He said that the invoice team forgot to tock that I have paid for the change of ownership papers. He told ne they will fix it and since its their fault they will speed up the process. I wait still till on the 03rd of October. Contacted him again for a follow up snd now I am being told that I must do it myself because I am late🫩🫩🫩 how can I be late when I paid and filled in the forms on time? This was my first nd last time trusting them with anything 😞😞now I must pay for penalties for the mistakes they made…