LH
Lucky H

1 reviews | Active since Jul 2023

12 Mar 2025, 14:04

Delayed Reimbur*****t and Lack of Response from Innovation Group

I am writing to express my dissatisfaction with the service I’ve received from Innovation Group. On 31st December 2024, I experienced a mechanical breakdown, and due to the lengthy claims process, I had to repair my car myself and submit a claim for reimbur*****t. Despite following the required procedures and submitting all the necessary documentation, three months later, I am still waiting for my reimbur*****t.

Moreover, Innovation Group has ceased responding to my emails, leaving me in a state of uncer*****y. I feel extremely frustrated with the lack of communication and resolution.

I would like to request that We Buy Cars assist me in finding a more reputable company for car warranties that can process claims efficiently and without unnecessary delays. Delayed Reimbur*****t and Lack of Response from Innovation Group

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply12 Mar 2025, 14:11
Official
Dear Lucky,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards