Delayed refund due to vehicle misrepresentation

I took a replacement vehicle on the 24th of April 2026 represented as 1.5 DCI A/C safety pick up single cab at webuycars and this vehicle was listed as ready under category A (Mbombela branch). The inspection report stated some issues with the exhaust and immediately went to a workshop to find out how much that would cost to fix. I discovered that the engine is petrol instead of diesel and immediately returned the car the very same day due to the misrepresentation from webuycars. They cancelled the deal and promised to refund me within 7 days. I have not received my refund till to this day. The branch manager (Stephan Rautenbach) always gives excuses to delay the refund. I have lost clients due to this issue since i dont have a vehicle to run my business. Its very sad that webuycars continue to run their business where as my business is suffering. This has made me believe that the delay of refund is due to me being a black person. The continued delay in processing my refund has now left my assistants without work, and as a result, my business is suffering financially. This situation has caused severe hardship and stress, to the point where I am struggling to find peace and sleep.

As a black-owned company, it is extremely painful to experience treatment that creates the impression that our business is not being treated with the same urgency, fairness, and respect that any other business deserves. If there was genuine intention to resolve this matter fairly, the refund should already have been processed.

I urgently request that this issue be handled without any further delay, as the ongoing impact on my business, employees, and personal wellbeing continues to grow.I still have copies of the inspection reports, invoices, and supporting documents relating to the misrepresentation of the vehicle. Should the refund continue to be withheld, I will have no option but to escalate the matter formally to the Motor Industry Ombudsman of South Africa, as well as pursue further action through relevant consumer protection channels and public platforms. Misrepresantation of a vehicle is deemed ********ly in SA under CPA and webuycars employees at Mbombela branch knows this very well.