Delayed Paperwork and Administration Fee Concerns

I'm writing to express my disappointment and frustration regarding the significant delay in receiving the paperwork for the motorbike I purchased from your dealership. Despite paying an administration fee of R1400.00, I've been waiting for almost three months, far exceeding the initially stated 21-day timeframe.

I've made multiple attempts to contact your team via phone calls, opened a case, and left complaints and concerns on the We Buy Cars app. Unfortunately, I've not received any meaningful assistance or escalation of my issue. As the bike is my primary source of transportation, this delay poses a substantial risk, particularly since the vehicle is not registered or roadworthy without the necessary paperwork.

I'm concerned that if my bike were to be impounded due to the lack of documentation, We Buy Cars would not take responsibility or provide adequate assistance, despite being at fault. Given the prolonged delay and subpar customer service, I'm considering returning the bike for a full refund and exploring alternative dealerships.

In light of this experience, I would not recommend We Buy Cars to anyone. I hope we can resolve this matter promptly and efficiently.