KK
Keitumetse K

1 reviews | Active since Oct 2022

15 Oct 2022, 08:20

DELAYED NATIS DOCUMENTS

I am highly dissatisfied with We buy cars service and would never recommend it to anyone.

I requested my Natis documents for more than 3 weeks. I made numerous calls, most of the time the calls are not answered when someone finally answers I'm given lame excuses.

I made more than 50 calls without any assistance I further made 2 personal visits to Dome and Joburg South branch still no help. I overheard the assistant saying "it was rejected by traffic department" I got furious as the car was still in We buy cars name. Question was why would it be rejected.

I wrote numerous emails to customer care but I was simply ignored.

What I'm fighting for now is if the car I bought from them cannot be transferred on my name, let them give me my money back.

0
Replies (2)
Webuycars.co.za
Webuycars.co.za's reply15 Oct 2022, 08:40
Official
Dear Keitumetse 
 
Thank you for bringing this to our attention.
 
Our sincerest apologies for the negative experience you have had.
 
We are busy investigating the matter and will provide you with feedback as soon as possible.
 
Kind regards 

Best regards,

KK
Keitumetse K's update15 Oct 2022, 10:11
Reviewer Update
I will bring back the car on Monday and ask my money back.

It's funny that you respond to Hello Peter and not to my numerous calls, emails and personal visits to you.