DELAYED Finance deal cancelation under 6 month warranty

My concern *** Sen on 20-Feb-2024. It seems consumers get the after sale service we are entitled once.we complain/review on HelloPeter....I am hoping this will be escalated to someone besides the person who is not responding to my emails, Meghan Springher.

I took possession of 2013 BMW 1 series F20 eith 143 000km on the odometer on 19 Sep 2023. On 31 Jan-2024, after I did 1756km, the vehicle went into limp.mode and oil was leaking same place I finance for it to be fixed by one of your approved workshops.

Timeline of getting Webuycars to attend to a financed vehicle still under 6 month warranty broken down as follows: *31/01/2024-Reported breakdown of vehicle to salesperson who told me the next day to contact the sales manager *31/01/2024-No response from WBV, I took the vehicle to an RMI approved workshop who informed me I cannot drive the vehicle and he will.contact WBC and send quote to do diagnostics, investigate drive train error and find oil leak. *07/02/2024- Received proof of payment just before close of business for workshop to investigate vehicle issues *09/02/2024-I got my vehicle back from the workshop informing me if I drive it, it will very serious damage and it should be parked. *14/02024- WBC received the report in mechanical issues for the BMW from the workshop. The sales manager phoned and told me they will cancel the finance deal but I have to buy another car from them. I thought I was entitled to either repair, replacement or refund....not you must buy another vehicle?? I felt bul**** into buying other vehicle and started looking and found a Nissan Juke, which I cancelled after being approved due to loaded costs on vehicle-from Purchase price of R106900 to R150200 to be financed!!! Cancelled that deal *20/02/2024-Tow truck driver was informed to collect BMW.from me *21/02/2024- Vehicle was collected at 07:30am from me in Kleinbaai and arrived at Brackenfell branch approx 11am same day *28/02/2024-Finance company informed me WBC requested settlement quote and was emailed to them. WBC have until 09/03/2024 to settle.

Question to WBC..how long will it take for you to settle the finance, it has been 4 weeks just to get to this point which I find ridiculous...never in my life have i felt like a beggar, I am entitled to your after sale customer service...in the meantime I had to pay another installment to the finance company on 26/02/2024 when you were already in possession of the under warranty broken down vehicle.for almost a week....I would appreciate a refund please, cause it's seems like each task took a week, did you delay this on purpose todrop the settlement? Whatever the season for you taking 4 weeks to cancel a finance deal for a broken down vehicle under warranty, I find it very unfair and very unprofessional.

What happens to the5 x installments i paid Oct-2023 to Feb-2024....the insurance payments on the vehicle? I am unable to get another vehicle financed until this BMW had been settled and off my name, I am a woman living on my own stranded 6km from the nearest shop, no family and no means of transport, but shuttling which costs me after I have paid for a car which you have in your possession after you fetched it? Please can you attend to this as a matter.if urgency as my emails and phone calls to Head Office and Branch level are.falling on deaf ears.