Delay of the refund

I previously had a comment about a car purchase of which the information on the DEKRA report about the suspension was wrong. Webuycars.co.za came through and they took back their car.

After a couple of days, they contacted me that the cancellation had been approved. The customer consultant assigned to me has been helpful to this stage. My reference number is 56112.

My concern at the moment is that I am not getting a straight forward answer as to when this cancellation process will end so I can receive a refund and pay for a new vehicle. It is inconvenient.

If I can be provided with the actual time this process takes so I can plan accordingly, then it will be better. I lodged another complaint with webuycars.co.za concerning the refund and was assigned a reference number 56982.

I agreed that the usage fee as calculated be deducted from the refund and then be paid the remainder of the refund so we can close the chapter but this seems to be dragging.

Hope I will get assistance by the end of the day.