TK
Thozama K

1 reviews | Active since Apr 2024

19 Apr 2024, 10:36

Delay of the cancellation

On the 1st of April 2024, I purchased a BMW 316i 2013 from we buy cars in Richmond, i took delivery on the same day. Friday the 5th of April 2024 as i was driving from Saldanha on my to Cape Town the car gave a worning message "Engine oil pressure " stop carefully. I stopped and called the insurance to assist with towing of the car from Saldanha to Cape Town. The following day April 6 i reported the car to we buy cars Richmond and Customer care. I was told to get the diagnostic report from Bosch. I did the diagnostic report and it was submitted to we buy cars ref 56269 Since i reported on 11 April 2024 i did not received any feedback with regards to cancellation requested. I bought this car to commute from home to work, I need my money to buy another car. I work far from home. What is irritated me is that this is a second time we buy cars is selling to me a car with engine problem. Last year i bought a pajero, i used almost 100k to fix the pajero from Engine to exhaust. Now I cannot do it again. All i want is my money to go and buy another car from reputable car dealer.

0
Replies (1)
Webuycars.co.za
Webuycars.co.za's reply19 Apr 2024, 10:51
Official
Dear Thozama

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards