Delay of my refund 🚮

So I made a deposit for an auction on a car that I was interested in. I lost the auction as I was outbid. That’s when I decided to claim for my refund, the app no longer had a button for that so I called the customer service and explained the dilemma which she advised me to send a proof of an active banking account, copy of my ID, a screenshot of my profile showing that the button was not there which I did. That was on Monday. On Wednesday I followed up on the claim and the consultant that was helping us told us Money should be in my account by Friday the 6th. It’s the 8th and I still haven’t received my refund. This is really inconveniencing me and delaying my plans.