QM
Quraisha M
1 reviews | Active since Jul 2018
18 Oct 2024, 15:07
DEKRA Report - Lies
We purchased a car on auction and the car was not as per the Dekra report!! The only problems noted were minor like rust, paint work and the drivers seat the car arrived was parked out in the rain it could not even start, the car AC was disconnected too. Customer Service is a nightmare. We reported it and received one call only and was told they would send us an email.... since that call there has been nothing at all. We are phoning and running around like mad things and we cannot get answers. This was a total **** show
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Replies (3)0
Replies (3)
Webuycars.co.za's replyOfficial
19 Oct 2024, 10:05Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's reply19 Oct 2024, 10:05
Official
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
QM
Quraisha M's updateReviewer Update
21 Oct 2024, 18:23We cannot believe how much of our time and money is being wasted by calling and emailing to your customer service team to explain the same thing like 10 times it is utterly pathetic to be honest. What can they not understand that we we didnt even start that vehicle because it cannot or couldnt start. The car is parked where it was left we dont have keys nothing happened from ourside. My husband is now fed up he has no words left. This is now mentally and emotionally draining not to mention we paid cash for a defective car. WE WANT OUR MONEY BACK and some sort of professional service from people who can understand the first time.
QM
Quraisha M's update21 Oct 2024, 18:23
Reviewer Update
We cannot believe how much of our time and money is being wasted by calling and emailing to your customer service team to explain the same thing like 10 times it is utterly pathetic to be honest. What can they not understand that we we didnt even start that vehicle because it cannot or couldnt start. The car is parked where it was left we dont have keys nothing happened from ourside. My husband is now fed up he has no words left. This is now mentally and emotionally draining not to mention we paid cash for a defective car. WE WANT OUR MONEY BACK and some sort of professional service from people who can understand the first time.
QM
Quraisha M's updateReviewer Update
22 Oct 2024, 11:08Wished I never had to resort to this however we cannot get a response to our emails being sent. My husband. Now we believe that you guys are looking for the keys?? That is an internal issue. Why must we wait and be left dangling?? Please could a Superior contact my husband. He is needing a vehicle urgently and we are not getting any joy from Customer Service. This is now affecting our health
QM
Quraisha M's update22 Oct 2024, 11:08
Reviewer Update
Wished I never had to resort to this however we cannot get a response to our emails being sent. My husband. Now we believe that you guys are looking for the keys?? That is an internal issue. Why must we wait and be left dangling?? Please could a Superior contact my husband. He is needing a vehicle urgently and we are not getting any joy from Customer Service. This is now affecting our health