Degree of BAD customer service is shocking!

I collected my BMW from We Buy Cars (The Dome) 2 weeks ago. I had to wait hours before I was assisted. At every stage of the process, I had to keep following up with either Morne or Ryan for any new developments (I believe Ryan is only chasing commission but doesn't give a flying kite about the customer experience). Upon the car being handed over to me, I did not realize that the infotainment system was faulty. So I took it to BMW Centurion a few days later and they confirmed that the system was indeed faulty.

At We Buy Cars, upon delivery of my vehicle, the fuel tank was just about empty, which begs the question of what the delivery fee actually entails. The salesman (Ryan Rajah) did not mention anything about me having to transfer the motor plan (with a balance of 2 years) into my name at my own cost. I only discovered this when I tried to book my car in at BMW Centurion for the infotainment system fault. I have been asking Ryan to assist me with a number of things, including the transfer. The license disc expires now at the end of May, and the vehicle reg nr which belongs to the previous owner (from Durban) still needs to be changed. I literally have to beg Ryan for every little piece of information regarding the purchase of my vehicle which I am rightfully entitled to. When I phone him, he tells me he had either "forgotten" or he was "busy".

We Buy Cars (The Dome), your service is disgusting and your employees are clueless! Ryan actually had no idea what the process is regarding the motor plan transfer and went on to ask someone else whilst I held on the other side of the call. How does We Buy Cars employ such *********** people who are not customer centric and have ZERO sense of urgency???! It's one thing to not know something, but it's a completely different story when you customers for granted and they have to chase you as if you're doing them a favour.

Disgusted and disappointed are understatements for what I feel right now!