Deeply disappointed

Item: Webuycars.co.za
Rating: 1
Author: Beth C

What a waste of time, half day's leave and petrol that we'll never get back...

My husband and I had our eyes on a particular car that we find on their website. We tried to get in contact with them, no response. Eventually called them, a sales gentleman assured us that the car was on sale at the Midstream branch and that we could come through for a test drive. We took a half day's leave to drive from Benoni to Midstream. When we got there and saw the car, someone else had already put a deposit on the car and will be collecting the car on Wednesday. He didn't let us know at all or do proper investigation with the car.

He unsympathetically apologised and wished us luck on our ±50min drive back home. Not willing to help us find an alternative.

The "sold" car is still on their website and says nothing about it being sold... What a disappointment and waste petrol. We are likely to never use them again... It was all quite unprofessional.

Helpful (0)

Replies (4)

Webuycars.co.za's replyOfficial

27 Nov 2018, 09:54

Hi Charné,

We understand your frustration and apologize for the inconvenience, unfortunately, we cannot guarantee vehicle availability if a deposit is not paid on a specific vehicle. The demand is too high for us to reserve vehicles only for inspections.
You are, however, welcome to send us the name of the Sales Executive that assisted you for us to take the matter up with management.
Regards,

Webuycars.co.za's reply27 Nov 2018, 09:54

Official

Beth C's updateReviewer Update

27 Nov 2018, 11:48

Thank you for you acknowledgement of the issue Unfortunately, we were expecting to buy the car and had the full financing approved to do so. What frustrated us, was that we were told that is was available on the phone. I took a half day's leave. Drove from Hype Park(where I work) to fetch my husband at home in Benoni. Then continued to drive to Midstream, only to get there find out that the car was taken last week and the person has paid a deposit. That was not fair for us to waste our time and petrol because the Sales Executive didn't do a proper inspection to make sure the car was available...

Beth C's update27 Nov 2018, 11:48

Reviewer Update

Webuycars.co.za's replyOfficial

27 Nov 2018, 13:38

Hi Charné,

We completely understand your frustration. If you would please send us the details of the Sales Executives, we'll take the matter up with Management to ensure this does not ever happen again.

Regards,

Webuycars.co.za's reply27 Nov 2018, 13:38

Official

Webuycars.co.za's replyOfficial

27 Nov 2018, 18:16

Charne

It would really help me a lot if you can give me a name who this sales executive is. We need to stop this person from treating the next person in the same way?

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Webuycars.co.za's reply27 Nov 2018, 18:16

Official

Charne

It would really help me a lot if you can give me a name who this sales executive is. We need to stop this person from treating the next person in the same way?

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