1 reviews | Active since Nov 2012
Deceiving DEKRA report! Bad Service!
I bought a Ford Kuga from WeBuyCars on 23 June 2024. The DEKRA report on this vehicle showed "no visible oil leaks" but 3 days after purchase is started leaking oil. I had it at Ford for Dianostics, and they stated that there are 4 different oil leaks on this car. I sent through a complaint to the WeBuyCars customer care. After a week the complaint was handed over to a case agent. The case agent escalated it to management. It has now been a week, and nobody is coming back to me. I have called, but every time I call the agents are busy. I have left messages and sent emails, but just being ignored. And all this time I don't have a vehicle to get to work as I do not want to drive a vehicle that will leave me (woman) next to the road. I cannot believe that this is the type of service WeBuyCars delivers to their customers. I want my money back!!!!!
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
