Daylight *******/****med?!

Once again let down by SA leading company ,Took part in auction on 17th March successfully won the bid, went in to the branch on 18th March payment was completed documents were signed, salesman stated he would pull the car out to the front and disappeared eventually he came back to me to say I could not leave with the car as they are now closed. I stated that I could not come back as I live far away and had made a trip specifically to collect my vehicle. I was told to speak to the manager who was rude and unhelpful, other clients were also frustrated by his lack of customer service. unfortunately his name is unknown as he stated he does not have a name when enquired. Eventually stated I should come back or he cancels the deal and refunds my money including deposit, I opted for a refund. Few days later 23 March was contacted by Jaco who was polite and helpful, details were explained . Having not received feedback I contacted Jaco on 28March who advised refund was approved and should have been processed . 15 days have passed no refund received and emails being ignored by salesman.