Daylight ******* and disregard for its clients

I recently made a purchase at the Webuycars Richmond Park Branch, specifically a Kia Soul vehicle. Unfortunately, I encountered some significant issues with the branch's handling of my purchase. Firstly, they misplaced the keys to my car, leaving me in a frustrating situation. To make matters worse, they provided me with a faulty key, knowing full well that it would not function properly. Despite my grievances, the Branch Manager, Jez, refused to address my concerns, displaying a lack of regard for me as a valued client. Even when I lodged a complaint, there was no resolution or action taken. This whole ordeal has left me questioning if there is an underlying race issue at play. It is disheartening to think that if the manager responsible for this negligence were of a different race, the consequences would have likely been more severe. The fact that Webuycars seemingly allows racial biases to influence their managerial decisions is deeply concerning. Assistance and support should be provided without any consideration of race. As a result of this ordeal, I find myself trapped with a vehicle that frequently fails to start and unlock due to the faulty key provided to me. Very unhappy client.