Customer service./Refund not generated!!!Sellor Ramano midstream we buy cars.

I started my deal for a fortuner with Sellor Ramano ,but I normaly work with Inus Watkins from the midstream branch as he always gives expetional customer service from the proffetional manner he adresses you as a customer right down to the delivery of the vehicle. Along with papierwork, he does make it seem effortlessly. I had a way different experience with the new consultant Sellor Ramano from the midstream branch, he has failed to Refund me my deposit paid that i cancelled due to personal business. I requested my Refund on the 19th December and followed up again on the 27th and his reply was i will be back January 11? No appology made or sympathy from his side. He has no customer communicational skills!!! He also read my message sent on the 19th already and never responded. They pressure you in paying a deposit but fail to give the same service when you request a refund/ payment. He is very unprofettional and does business on his personal line and on his work phone. I luckily saved all the communication between myself and him. He expects me to just accept the fact that he will be back on the 11 Jaunary? And cant go out of his way to assist me as he has been neglecting me as a customer and has not followed up enough!!! Very bad experience and i will not recommend Sellor Ramano to work with customers.