Customer Service is *********** and misinforms people

Please escalate this case to a team leader. I've been trying to get into contact with Ronsleigh and Carin from the customer care/case management department for 3 days now and my calls and emails are just being ignored. Customer care service is extremely ***********. I spent approximately R100 on airtime just to be put on hold and laughed at in the background and then the phone is put down in my face. Carin said she'll get back to me after her lunch break at 14pm and still I receive no feedback on my emails or calls.