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Chantelle H

1 reviews | Active since Oct 2015

08 Mar 2024, 16:18

Customer service 0%

I was at the Midstream branch on Monday 4th March. Ready to purchase a car, with cash inhand. Out of all the sales people there not even 1 acknowledged us, greeted us or offered assistance. I was even almost driven over by a staff member on his phone on his hover board. Needless to say I left without a car. I decided to phone the branch and let them know that this type of service is not going to work. Upon my call the sales manager asked me if I once went to the help desk for assistance...... WHY MUST I GO THERE AND ASK FOR HELP???? Isn't that what sales people are paid to do??? I will never recommend or go to a We buy cars ever in my life. This is the attitude that causes our country to be where it is...

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply09 Mar 2024, 10:29
Official
Dear Chantelle

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply09 Mar 2024, 15:58
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards