Customer Failure

Looking at Buying a bigger car. Their customer service business model sucks! It’s almost like having a body but limbs are not working as one. And apparently *****ing your car instead of buying it. Expectations are to walk in meet a sales representative, pick a car, trade your car in and it all gets done with one person. This creates a relationship and understanding of what you as the customer need and require. We buy cars you fail!! We were interested in buying a bigger vehicle with having to trade in our vehicle. We completed the online application to assist with streamlining the process. Received correspondence to submit our documents for finance approval. Received a Whatsapp notification to say we are approved and who our sales representative is and that he would get in contact with us shortly. We went through to the dealer to speed up the process, but our sales individual is not at work today, great we get appointed to someone else. Sat around for about 30 mins, then got referred to another sales person: we eventually got to test drive the vehicle after another 30 minutes. We were very happy with the vehicle and said great let’s proceed. And then…. Oh you trading in your vehicle, sorry you need to speak to our buyers 1st they will assist. We stood around for another 15min to be told to complete our details on the online platform and then they will get back to us in a few minutes, another 20min. Buyer contacts us to inspect the vehicle, another 30min. Only to be disappointed at the PATHETIC offer for our vehicle. 45k under TRADE and 70k under RETAIL. Wow not even a further negotiation. This is your failure!! If the sales person catered for me as an individual buying and selling my car as a complete package we could have perhaps found middle ground. You will never ever see me again, and I will keep on telling people to stay away. You should change your name to “WE ***** CARS”