iK
imraz K

1 reviews | Active since Sept 2021

29 Apr 2024, 17:06

Customer Compliant - WBC

Hi, i purchased a bakkie on 22 February 2024 and experienced mechanical problems after driving this vehicle for +-80km. The multiple faults i picked up differs from the Dekra report for this vehicle. Currently the vehicle is overheating and not safe to drive. I have reported the incident in early March 2024 to WBC and advised them that the vehicle is not mechanically fit to drive as the overheating may cause more damage to the engine. WBC customer care agent insist that i must take the vehicle to one of their approved service providers in order to get a quote.To current date i have not received a written response to my email detailing the issue at hand nor have i received a solution on a way forward in spite of me making several calls to their call centre and leaving messages for a manager to contact me.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply30 Apr 2024, 09:12
Official
Dear Imraz

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards