Customer bullying and race based treatment

Good day,

I kindly request your urgent assistance in cancelling my vehicle deal. I am being pressured by the dealership to accept a vehicle that is clearly mechanically defective and unsafe to drive.

I purchased the vehicle one week ago, and within this short period, the car has completely failed. The engine has ceased/died, and the vehicle presents several severe defects, including:

Extreme overheating

Consumption of 5 litres of water for every ±20 km

Loud abnormal engine noise

Violent shaking while driving

Delayed gear changes

Wheel alignment issues

Vehicle breakdown requiring towing

The vehicle broke down while I was on my way to work, causing a safety hazard and leaving me stranded. I was forced to pay R6 000 for towing because WeBuyCars could not assist. The vehicle is currently at the dealership’s Dome branch where they are attempting to “fix” it, but the extent of the damage is unacceptable for a recently purchased vehicle.

I am formally requesting the cancellation of this deal with immediate effect. It is unreasonable to expect me to keep a vehicle that cannot operate for even one week, let alone commit to paying for it over 84 months. This situation is financially and emotionally distressing, and it is unacceptable that I am being pressured to accept a defective car.

In terms of the Consumer Protection Act (CPA), this vehicle is not fit for purpose, not of good quality, and certainly not in the condition represented at the time of sale. I am therefore exercising my right to reject the vehicle.

I respectfully request your urgent intervention to:

Cancel the deal immediately;

Prevent further ************ or pressure from the dealership;

Assist in recovering the costs associated with the breakdown, including the towing fee.

I am sincerely asking for your help. I cannot keep or pay for a vehicle that is defective, unsafe, and unusable within a week of purchase.

Thank you for your urgent attention.

Kind regards,