CONSUMER COMPLAINT WITH REFERENCE TO WE BUY CARS SILVERLAKES

I bought a Ford EcoSport 1.5TIVCT Ambient Cash, from We Buy Cars SilverLakes and took ownership on 26 September 2019. On Friday 8 November 2019 an “Oil Service” notification appeared on the display screen. I made an appointment and took the Vehicle to a Bosch Service Station for the Normal Oil Change Service on the 13th. On book in, the person at the counter asked if anything else is wrong. I asked if they could check the fuel filter or fuel line, I noticed as I accelerate there is a slight “Lag & Jerk” in response. They contacted me later the same day with the following report- “NO WARNING LIGHTS ON DASH-VEHICLE OK-LOW COMPRESSION ON CYLINDER NO 4 & VEHICLE MISFIRING” I asked the consultant not to repair anything, as I will collect the vehicle later the day. I contacted the salesman that assisted me at WE BUY CARS SILVERLAKES, Thabang, immediately as this was not something that suddenly happened during the time I had the Vehicle. He was not helpful or fazed and reminded me that I bought the Vehicle “Foetstoots” I explained to him that I bought the Vehicle because I am a woman alone and needed a trustworthy Vehicle. When I asked to speak to a Manager at the dealership he rep**** that I could not and have to follow the process by completing the complaint section on the WE BUY CARS website. I completed the complaint on the website on Friday, 15th and till today nobody has contacted me regarding the Complaint. I received a webmaster mail on the 18th asking the “CRM Team” to please advise. On the 15th I drove to WE BUY CARS SILVERLAKES. I spoke to Glen, he was quite helpful but explained that I should speak to Thabang’s Manager, Heidi, whom was not in at the moment. He asked if I could leave the Vehicle with him or come back the following day. I left a written detailed list of events from the day I took ownership as well as the report from Bosch Service Centre which he undertook to give to Heidi. I went back the following day, Saturday, 16 November 2019. Heidi was once again not available and I left the Vehicle with Glen. He spoke to their Service Centre Contact, JvR Diagnostics Solutions in Silverton and undertook to have a look at the issues mentioned. I phoned Heidi on Tuesday, 19 November regarding the vehicle with no response as they only took the vehicle to the service centre that day, that same afternoon I received an Estimate from JvR Diagnostics for R3850 to remove the Cylinder Head to diagnose the components. I phoned Heidi and forwarded the mail to her, asking what is going on. No reply. Since that day I phoned WE BUY CARS SILVER LAKES twice a day and nobody could give me any feedback as what is happening to the Vehicle and the plan going forward. I send Heidi an email on the 26th expressing my concerns and asking what is going on. That same morning I received a mail from Heidi at WE BUT CARS SILVERLAKES that said the following- We Buy Cars regrets to inform you that we will not be able to assist you any further with this matter due to: The vehicle was bought 2 months ago and driven for more than 3780km’s You may contact Jolandie at JvR for further information on your Vehicle, info@***. Should you wish to take this matter further please feel free to contact the Motor Industry Ombudsman of South Africa………….Regards, Heidi Cochrane (Deputy Sales Manager) WE BUY CARS SILVERLAKES now refuses to take ownership of a defective Vehicle sold for Cash. It seems like the Vehicle was not pre-examined when WBC bought from the previous owner and that customers are misled in respect of what they are buying. I bought a defective Vehicle and cannot take responsibility or ownership of this.