1 reviews | Active since May 2017
Conned. Bought a supposedly gold sticker car that turns out has mechanical issues
On the 22nd of July I bought a BMW at We Buy Cars JHB South Branch. The car had been moved from a green sticker to a gold sticker because of a broken fog light which i was told was fixed. The sales agent kept insisting I buy the warranty for the car. This sounded like a red flag nonetheless on collection I included the warranty. I collected the car and parked it at home in the garage. To my surprise and disgust when the tracker guys came to fit the tracker there was a pool of oil underneath the car. The car sold as a gold sticker car is leaking oil. I informed the sales agent and he told me the procedure is to log a concern via the website and wait for a call centre agent to call me to advise to take the car to crm as it has a warranty. Now the warranty story makes sense. But why should I be running up and down talking to call.centre agents hardly a week after buying the car and spending R200k. This is disappointing. I advised the agent I will bring back the car and he said I am not allowed to. I am disgusted and shocked as We Buy Cars should provide customer service or take back their faulty car and provide a full refund. This is going to be a lengthy legal battle that I will.pursue till the end. It's disgustingly ************ to sell faulty cars claiming they have no issues and with gold stickers.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
