Concern :51396

I have endured the most abysmal customer service experience to date, and I find myself compelled to express my profound horror as I make this final attempt to seek assistance. My ordeal began with the purchase of a car through auction, only to discover upon collection that the vehicle was undriveable. Subsequently advised to select an alternative, I proceeded without the customary offerings such as a test drive, a stark deviation from the typical pre-purchase protocol.

Since taking possession of the replacement vehicle, I have been plagued by numerous issues, all of which I diligently reported to the salesperson. Regrettably, my attempts to communicate via WhatsApp and calls have been met with resounding silence on his part. Even a return visit to the branch proved futile, as I was instructed to log a concern, an action I reluctantly took despite having raised grievances within the initial 7-day period.

Assurances were given that my concern would be resolved within 72 hours, yet here I am, well beyond that timeframe, grappling with unanswered emails, WhatsApp messages, phone calls, and repeated attempts to contact the call center—all yielding no assistance whatsoever. Frustrated and disillusioned, I am left with no recourse but to demand an immediate cancellation of the deal and a refund.

The after-sales service I have received is nothing short of appalling. Despite being informed that my concern has been assigned to a manager, the lack of responsiveness to my numerous calls and emails leaves me incredulous. The condition of the car has deteriorated to a non-starter, stranded since last year with no resolution in sight. Your claim of providing the best service feels like a mockery, as my firsthand experience unequivocally attests to a complete lack of understanding or commitment to any semblance of service excellence.