NS
Ngamla S

1 reviews | Active since May 2021

10 Dec 2022, 11:06

Concern: 33367

I bought a car at Webuycars PE branch on the 1st of October 2022 and up to this date, I did not receive the copy of Natis documents. I have been calling the customer care and they have been taking my details like the stock number,ID and car registration. They promised to do follow ups and give feedback but nothing happened. I have lodged a complaint and still nothing happening. The disk on the car is expiring in a week to come meaning i will be driving the car that is not roadworthy and licensing fees already paid in the package what makes me heart broken is that the consultants( Marlou Campher and Bridget Pansegrouw) at PE branch who were initially helping me to buy the car are now ignoring my calls,emails and whatsapps. Looks like they only wanted the deal to be done then they have nothing to do with me anymore. Can you pls help stock no: D48B04795

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply10 Dec 2022, 11:46
Official
Dear *

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
NS
Ngamla S's update10 Dec 2022, 13:53
Reviewer Update
That is the response I am always getting from your customer care and nobody comes back to me. My emails flooded with these responses and no action taken


Good Day,

I trust you are doing well.

I've received your licensing concern that you have lodged onto our website.

I have escalated your concern to our licensing service provider, as soon as I've received feedback I'll contact you to give you an update.

I sincerely apologize for the lack of communication on our side, if you have any further questions or concerns, please feel free to respond to this email or alternatively you can call me on our customer care line