JJvV
Jenine Jansen van Vuuren

1 reviews | Active since Jun 2019

11 Aug 2019, 22:02

Compulsive *****!

We recently had a very bad experience with we buy cars Midstream. When we first went to testdrive a vehicle we saw, Henco was very heplful. Up until we completed the deal...from then he was just a compulsive ****. 1) when we went to testdrive the vehicle had no service booklet. But Henco reassured us that the booklet was in his office. 2) we waited 2 weeks + for delivery of the vehicle. When phoning Henco would not answer our calls and would reply 2 days later with a voicenote and yet another excuse. Some parts on the vehicle had to be replaced. Which was understandable. Henco the said he did order the parts it wound take about a week but we can get the vehicle. Upon recieving Henco was off that day. We then drove home and after yet another 2 weeks....no feedback...and Henco yet again does not answer any of our calls. We then drove from Witbank to we buy cars. When we got there Henco said the parts are ready for collection at bosch in centurion. We then again asked him about the service booklet where he confessed that it did not come with one but he phoned suzuki centurion and they said the car wat serviced 10000km back. We then drove to bosch and upon arival the receptionist informed us that no parts were ordered. By this time we were heavily upset. We then drove to suzuki centurion for a printout of the latest service only to find that it was serviced at 30000km...the car stood on 100000km. When we invertigated the matter further we found that the car had been written off in 2014. Nowhere we were informed of this matter. How do ypu FINANCE a car that it code 2 and not informing the buyer? And not having any knowledge of recent service history whatsoever? We then drove back to we buy cars where Henco was nowhere to be found. We then went to the manager who assisted us to cancel the deal. Why lie? This all could have been prevented if the salesman was honest from the start. Instead he just **** through the entire deal without any concern? We buy cars: please keep an eye on your sales reps....you are wasting and losing alot of money on people who cant provide customer care. I will never in my life consider a deal from you again.

Kiran and Henry Harber- thank you for helping and for trying to improve the situation and cancelling the deal.

0
Replies (1)
Webuycars.co.za
Webuycars.co.za's reply14 Nov 2020, 12:33
Official
Thank you for making us aware of your experience with us. 
Kind Regards