Completely Unacceptable Experience!!

I took part in a WeBuyCars online auction and paid a deposit based solely on the listing, which clearly described the motorbike as being in “excellent condition.” Upon arriving at the branch for collection, the bike did not start at all, proving that the advert was misleading and in direct violation of Section 41 of the Consumer Protection Act, which prohibits false or deceptive representations. The transaction was cancelled at the branch, yet instead of refunding my money back into my bank account, WeBuyCars simply moved the deposit into my account wallet, which I cannot use or access. I formally requested that the funds be released back to my bank, and to date, no one has actioned this or provided any confirmation. Each time I call, I am met with the same scripted response about a “5–7 working day turnaround time,” with no regard for the fact that customers have financial responsibilities and commitments of their own. Holding onto a customer's money after cancelling a transaction, and then delaying access to it without urgency or accountability, is not just poor service — it is *********. This entire experience has been stressful, time-wasting, and deeply disappointing, from the false advertising, to the inconvenience at the branch, to the complete lack of communication regarding my own funds. As a consumer protected by the Consumer Protection Act, I am demanding immediate release of my deposit back into my bank account. I will not be silent about this treatment, and I will escalate this matter further if necessary.