Complete mess of incompetence

We bought two vehicles in a period of two months from WeBuyCars Silverlakes, impressed initially but extremely disappointed with your terrible aftersales service.

As first-time buyers, we asked about the Dekra Voucher we received. They assured us the details were on the Dekra database, but that was not true. At the Dekra branch, we had to make numerous calls just to get a simple piece paper that should have been given to us during the purchase.

With the second vehicle, despite buying a Platinum status car, thinking that we can get things done faster without another visit to a Dekra branch. Two weeks after the purchase, on the day we collected the documentation from Silverlakes (just note, after we requested multiple times, to send them to Midstream) we were told our Dekra certificate would expire the next day.

But we should not be concerned as WeBuyCars will fit the bill-Seriously

Their lack of foresight and no regard to the customer’s experience have turned what should have been an easy and exciting experience, into a complete mess of incompetence.

Very quick of the mark to sell a car, but very poor once the sale has gone through.