Complaint Regarding Delayed Refund – WeBuyCars

I am writing to lodge a formal complaint regarding a refund that has been outstanding with WeBuyCars since last year.

Despite sending numerous emails to their customer care department, I have not received any meaningful assistance. I have specifically attempted to contact Ms Shimone Maartens, who has not responded to my correspondence.

Netstar has confirmed that the payment in question was made to WeBuyCars, and a confirmation email was sent to Ms Taeshane Govender. However, I have still not received any feedback or resolution.

In addition, I have contacted the call centre multiple times, but each interaction results in a different reference number being issued, with no clear progress or accountability.

I kindly request your assistance in escalating this matter, as I have exhausted all available channels without success.