Complaint Regarding Dealership's Delays and Vehicle Purchase Cancellation

I am reaching out to formally raise a complaint about my recent experience with Webuycars.co.za following the purchase of a vehicle.

Since the purchase, I have faced several significant issues:

Inconvenience: The vehicle has been out of my possession since November 25th, leaving me without reliable transportation for over two weeks. Financial Impact: I am going to incur a cost on a car I am unable to drive, should this matter persist until the 25th. Lack of Resolution: Despite efforts to resolve the matter with the dealership, the process has been marred by delays and a lack of urgency. I have been in contact with Customer Care, but the only feedback I have received is that the dealership is waiting for a quote to fix the car. My primary request has been to cancel the purchase due to safety concerns and unresolved mechanical issues, yet I have received no clear information or guidance on how to proceed with the cancellation.

This situation has caused considerable frustration and inconvenience. I kindly request your assistance in ensuring that Webuycars.co.za fulfills its obligation to address this matter fairly and promptly. I am seeking a resolution that prioritizes my safety and rights as a customer.

Thank you for your attention to this issue.