1 reviews | Active since Nov 2024
Certified vehiclee With Multiple Safety Defects – No Accountability With Multiple Safety Defects – No Accountability
I purchased a “certified” financed vehicle from We Buy Cars, expecting it to be roadworthy and safe.
The vehicle was received with a broken door handle that made it unsafe in an emergency. I question how a certified vehicle passed inspection in that condition.
Shortly after, the vehicle began overheating and the tail lights started fogging up. Due to parts not being available and ongoing issues, I cancelled the deal. Despite this, I was told I would be charged for kilometres driven — even though the vehicle was not in a roadworthy condition when supp****.
Almost a month after cancellation, the bank still deducted an instalment. The dealership has not accepted responsibility for this.
Out of desperation, I then took another “certified” vehicle from the floor. This vehicle now has:
A leaking sunroof
Clutch and gear problems
Brake shudder
I was told by the a agent that this is normal for a vehicle with 130,000 km. I strongly disagree. A certified vehicle should be safe, functional, and compliant with the Consumer Protection Act.
I am now financing a vehicle for 5+ years that has multiple defects.
I would appreciate urgent intervention and a proper resolution.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
