1 reviews | Active since Jun 2015
Car sold to me was not the car advertised!!
I bought a vehicle through we buy cars in September 2023. Vehicle was advertised and sold to me as a high performance 2.0L 165kw vehicle. Traded my other vehicle in and had to load an extra R29000 to the new vehicle due to the settlement shortfall but I was happy with the deal. Took the vehicle in for a repair in March 2024 and was informed that the vehicle was not the high performance version I was sold and paid for. It was a small engine less powered version. I contacted Webuycars and requested a refund for the difference in value which was around R40000. The branch manager at Brackengate said the cost difference is R2000. From a high spec vehicle to the entry level vehicle?
Firstly, I was *****ulently sold a vehicle which was not advertised and the contract and bank finance refers to the incorrect vehicle. Now I am told I can cancel the deal but I have added expenses which I incurred during the purchase. I traded my previous vehicle and agreed to the loading based on the vehicle purchased. Will webuycars settle the remainder of the loaded amount on the vehicle based on the R28330 I already paid on the vehicle installment as well as reimburse the money spent on a warranty I was forced to pay for and the on the road and licensing costs I was forced to pay. Purchasing this vehicle from webuycars has put me in a predicament where I now may not be able to purchase another vehicle because of false advertising and webuycars selling me the incorrect vehicle. This is the 7th vehicle i have financed and it is honestly the worst experience I have ever had purchasing a vehicle. I spent the entire day at webuycars when purchasing the vehicle to ensure I got the vehicle I wanted and had to jump through hoops to get it and now to have this happen. How does a company like yours sell the incorrect vehicle? Do you not check the Vin numbers and verify the information before advertising and selling the vehicle?
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
