Buying a car? Read this first

Here is my experience with webuycars. I app**** for financing on the 29th of July on a vehicle from the JHB South branch. Today is the 10th of August and I still have to constantly send emails to get any info from webuycars. When I app****, a chap named Daniel phoned me and helped me with the financing process. I went to the branch on Saturday 31 July to test drive the vehicle. When I got there, no one knew who should be helping me, even though I let Daniel know i'm coming. Then, when someone figured out what's going on, no one knew what my vehicle looks like and where to find it. Fast forward 10 days, I'm still waiting to pick up my vehicle. Financing was approved long ago and it's been a constant struggle with Daniel and Dawie just to get feedback from them. I have financed a car before so i'm fami**** with the process. I bought a car from Suzuki in 2012 (also pre-owned) and it took 3 days so to me this is very frustrating. Why does the customer have to push for feedback every few days?