Buyers beware of we buy cars and the Dekra Report!

I recently decided to buy a car for my daughter, and being disabled i was not able to go around looking at cars like fathers normally do. So i decided that i will buy from webuycars.co.za. I have had the experience of selling a vehicle to webuycars a few years ago and i saw how meticulously they inspect a vehicle before buying, and although they paid below what i wanted, i didn't feel i was low balled. So now when i wanted to buy i decided they would be the only choice because they also do a DEKRA report on all vehicles sold. The dekra report is so detailed that you know exactly what you are buying, there should be no surprises. But i was very disappointed to find this was not the case.

I read all terms and conditions listed on we buy cars before deciding i would participate in a auction. I really liked that they say they will deliver any vehicle purchased to my nearest webuycars branch. This was important because i dont drive and i will need to arrange for someone to pick up the vehicle for me. I then spent hours looking at cars and scrutinizing the dekra reports to find a vehicle with minimal repairs to be carried out. i was okay with a vehicle with body work but very minor mechanical repairs. repairs that i could do myself.

i then found a new spec uno and started bidding on it, and eventually won the auction. I paid immediately after the auction, and was happy that my search for a car for my daughter was finally over.

I then get a call from we buy cars customer service to confirm the sale and inform me of the process to collect the vehicle. I then asked the consultant when will the vehicle be at my the centurion branch which is the branch closest to me. I was then informed that they cant do that because the vehicle is the same province so they wont transport to my nearest branch. i then asked if someone from the jhb south branch would be able to deliver it considering my special circumstances, being that i am unable to drive due to a disability and the website explicitly states numerous times that they will deliver to my nearest branch, she then told me to wait for the sales rep to call from the jhb branch and ask him. I then asked her if me not having a drivers license be a problem because that is one of their requirements for collection. She informed that it wont be a problem because i bought at auction and paid cash in full.

i waited two days and was then contacted buy a really friendly and respectful sales rep called Shahbaaz Ismail. I once again asked if they could deliver to my nearest branch because thats what their website states. He then also tells me that it cant be done, and further states that it can only be done for vehicles above R300k. So i asked for him to please show me where that is stated on the website? Then after a while he gets back to me and says that he spoke to his manager and even though it isn't stated anywhere,, this is unfortunately the case. I then brought it to his attention that this was then false advertising, to which he seemed sincerely apologetic, but wasn't able to do anything as this was unwritten policy. i was then told that because my drivers licence was no longer valid, he would have to register the vehicle on my name, to which i said the vehicle is not for me but for my daughter and i would need to register it on her name. Anyway after much pleading he finally agreed to make a plan and register it directly on my daughters name. I was extremely grateful for this small favor. A few minutes later he sends me a video of the car showing me the faults on the vehicle. I cant tell you how shocked and disappointed i was to find out that there was way more wrong with the car than stated in the dekra report. Even more disheartening was the fact the vehicle was not mechanically sound. Things that the report stated as very good were in fact not at all good. Things that should have been stated in the report were actually excluded from the report. I had such faith in webuycars and the dekra report, so much so, that i felt totally at ease buying from them sight unseen. Now it looks like im stuck with a lemon. Please buyers beware! Dont bank on the dekra report , and dont take what you read on the website as fact. In fact i would not recommend you buy a car from webuycars without first seeing the car and having it accessed by your own mechanic and or independent evaluator. I dont want anyone to feel the way im feeling now.