Bunch of *******

4 Weeks ago, my wife and I went to look for a car that she will use for work. We search for a while and ended up at WeBuyCars JHB South. The car I test drove was a Renault Sandero Stepway which my wife had wanted. The Dekra report has stated that there are issues with an oil leak, rear wiper and chipped wind screen. There were a few dents and scratches that we were willing to live with and bought the car for my wife. The very next day, my wife drives the car to work and called me to complain about how stiff the steering wheel, gear and clutch were. These were not stated on the Dekra report. My wife works in Centurion, so she went to their Midstream branch to get a refund. This is less than 24 hours later, they test the car and confirm my wife's report. Then they say they will buy back the car for the amount they initially bought it for and not the amount we paid. This is when I raised a complaint on the Webuycars website. Day 3 with this car, my wife keeps telling me she feels like the car will fall apart as she drives it. Not feedback on from their complaints team and I end up calling them. A guy by the name of Charlie tried to help me and says that we will need to retract the buy back and focus on the complaint as we have a chance of getting a refund. This dudnt sit well with me, especially since I had to call to follow up on the complaint with Charlie and his team. Day 5, Friday. my wife heads back to midstream, now taking it upon herself to see if she can get something sorted since these ******* were playing delay tactics with us. She ends up finding a suitable car and agrees to the buy back low buy back amount, I call Charlie and tell him this, he promises to call me back and work out the balance they must pay. Guess what, no call back from Charllie till I call them back on day 6. Fast track to the following week where my wife is happy with the exchanged vehicle but were are left at a disadvantage and Charlie ends up having my query escalated for approval. The complaints comes bac as declined and the comment is "You should have sold the car privately to get your money as we wont give you your refund" This means they were never going to give me my money back!

I paid R67900.00 for the Sendero, it was bought back for R50000.00, which means they owe me R17900.00 which they wont give back to me. They are sitting with extra cash they do not need, money they stole from me.

I want my money back. I raised a complaint within 24 hours and made you aware of what I wanted but still said no!!