1 reviews | Active since Feb 2018
Broken car purchased
I purchased a second hand vehicle from webuycars, a car dealer in pretoria . I took it to a bosh car service center for a service the next morning . They told me that they can not service the car as there is too much oil in the cooling system and that indicates a blown engine and the car is leaking oil everywhere. I called we buy cars immediately to tell them this and they refuse to take the car back. they rep**** with this email. Re: BMW 320i Purchase.
Good day Andre and Eugene.
Please find attached the documentation that was signed by yourself on the day of the purchase. Please see that on the invoice you excepted the terms and conditions on “Annexure A”. Please note questions 2 on “Annexure A”.
We will not be able to assist with this matter further.
Please let me know if you have any questions.
Regards. HenryHarber
I contacted my lawyers who sent a email to them stating;
The attorneys have reviewed all the paperwork and not withstanding your claim that he has no rights in this matter he actually has recourse. He requested that I ask for the following remedy to take place, A reduction in the purchase price of the car to the value of the cost of the repair of the latent defects he was not made aware of when he purchased the car. the value is estimated at R30000.00 but can only be determined exactly when the engine is stripped. If you are not happy with this request we are open to a full refund and return of the vehicle to WBC. As previously noted, the car is not in use from the day after it was purchased and sent in for an oil service ans the latent defect found.
webuycars responed with a email.
Thank you for the email.
I note the mail from Clientele Legal. I recommend contacting the motor industry ombudsman directly. Our process was vetted by the office of the ombudsman and we stand by them. We will however follow any recommendation from their side regarding your deal.
Regards. HenryHarber
I am waiting to hear from them now.
I needed to use the car and had to take it to get a new radiator, a new oilcooler and the head gasket has been replaced. I have spent over R30 000 getting the car running!!
No faults on the vehicle were disclosed to me when i purchased it!
Dear Eugene,
Thank you for making us aware of this situation. Please note that we sent your complaint to our Head of Sales, and will revert back as soon as possible.
Regards,
Anet de Kock
Social Media Coordinator
Dear Eugene,
Thank you for making us aware of this situation. Please note that we sent your complaint to our Head of Sales, and will revert back as soon as possible.
Regards,
Anet de Kock
Social Media Coordinator
Hi Eugene,
As per my feedback from our Sales Manager, Henry Harber, I have been informed that they decided to keep to their original decision of enforcing the rules and regulations of the company pertaining cash purchases.
Should you require any further feedback, you are welcome to let me know, and I will ask Henry to contact you.
Regards,
Hi Eugene,
As per my feedback from our Sales Manager, Henry Harber, I have been informed that they decided to keep to their original decision of enforcing the rules and regulations of the company pertaining cash purchases.
Should you require any further feedback, you are welcome to let me know, and I will ask Henry to contact you.
Regards,
Hi Eugene,
Thank you for sending us the above. Please accept our apologies, we were not informed of the above meeting. We are sure that our General Manager, John Mills, will be able to assist you further in the matter this afternoon.
Best Regards,
Hi Eugene,
Thank you for sending us the above. Please accept our apologies, we were not informed of the above meeting. We are sure that our General Manager, John Mills, will be able to assist you further in the matter this afternoon.
Best Regards,
