TW
Tara-Lee Williams

1 reviews | Active since Mar 2023

11 Mar 2023, 09:42

Broken car less than 7 months old

Never ever purchase from this place! I purchased an Opel Mokka from them in August 2022, in February 2023 merely 6 months later the car started overheating. I took it to the RMI approved mechanic to fix and forked out over R4500 to fix. They then told us that the head gasket blew and we need to take it to another place to fix, which we did and they said it was just a cap that was needed which we had to fork out R1300. All the while not having a car to get my kids to school and not having a car to get to work. Yet Im paying R4000 installment each month for this car. A day after getting our car back it overheats again, we take it back to the mechanic which we then told we will be without a car for another month plus . So which means another month of struggling to get to work another month of struggling to do basic things. When purchasing this car we were not informed that the gasket was a problem otherwise we would not have purchased it to begin with. All this place cares about is making sales rather quality. We told the salesman we need a reliable car as we have a family. Im digusted by them and will spread the word far and wide to never EVER buy a car from them!! I was told there is nothing they can do. Totally disgusted and left to pay 5 long years with a car that doesnt work. But God sees all of this, they made a sale short term, but they will get their karma!!!! NEVER buy from them people!!

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Replies (8)
Webuycars.co.za
Webuycars.co.za's reply11 Mar 2023, 09:47
Official
Dear Tara-Lee,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
TW
Tara-Lee Williams's update11 Mar 2023, 09:49
Reviewer Update
I will be posting on ever social media platform about you!!! Dont tell me you investigating with this generic response.
Webuycars.co.za
Webuycars.co.za's reply11 Mar 2023, 11:42
Official
Dear Tara-Lee,

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
TW
Tara-Lee Williams's update17 Mar 2023, 14:56
Reviewer Update
We buy guys had the audacity to call me and tell me they cant do anything about my situation, the situation is worsening as the RMI approved mechanic is unpacking the issues this engine has. DISGUSTING to say the least. Please people, if you want a good quality car, NEVER buy from them as they will **** you and not sell you a good quality car. Absolutely disgusted. I hope you all rot in HELL. I have kids and a family that relies on this car.
TW
Tara-Lee Williams's update17 Mar 2023, 15:13
Reviewer Update
@hellopeter is there a board or something I can report webuycars to? Or consumer place because this is totally unaccpetable, If they offered to pay ALL the costs to sort this issues out then that would be good customer service and them actually taking accountability for not telling me as a customer the true issues of this car, and for selling me ****. I want to report them. I have to for the sake of other families purchasing cars with them and then are left with monthly installments and to fork out money for fixing. Its hard enough to make ends meet in South Africa now they want to do this as well. Its not right.
Webuycars.co.za
Webuycars.co.za's reply20 Mar 2023, 08:12
Official
Good Day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards
TW
Tara-Lee Williams's update22 Mar 2023, 20:23
Reviewer Update
Please stop talking nonsense to try and save face by saying it was resolved. NOTHING is resolved, we are still without a car. STILL. so thank you for coming here and lying about so called solving the case. People. Just dont buy at webuycars period. They are here to rip good hard wroking people off just like ANC. STAY FAR FROM THIS PLACE. You have been warned!
Webuycars.co.za
Webuycars.co.za's reply27 Mar 2023, 08:49
Official
Good Day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards