BREACH OF SALE AGREEMENT

TO: We Buy Cars ATT: Directors of the Company RE: BREACH OF A SALE AGREEMENT Sirs, I have decided to submit to your attention, my concern as a costumer of your goods for your own company. My dreams, my efforts, my dignity was badly violated by your Managers. On the 5th February2021, I reserved a vehicle in your company and I was the second person to reserve that vehicle and I have waited for 48 hours stipulated by your company in order to qualify for the vehicle. Later on I learnt that the vehicle I made a reservation for it is given to another customer who did not even feature on the 5th February 2021 and I immediately lodged a dispute with your Company and on Monday the 08th February 2021. I was phoned by one of your manager who investigated the matter and told me that one of your employees removed a reservation sticker on the vehicle and acknowledged the mistake and apologised on behalf of the company and told me that their floor manger will also call me and apologies which up today has not apologised. This consequently inconvenienced me and my family both emotionally and financially as I had budget on that amount and it also question my trust to you. Since you are a multinational company my take on this matter is that for protection of my consumer rights and equally so for the protection of your business integrity and its continuous prosperity you will not take any offence by getting me similar model vehicle with the same specification and price. As articulated by your senior Manager Mr Anthony during our telephonic conversation dated the 8thof February 2021 he promised to get me a similar car wit the same price and specification. Hoping you find the above in order as I anticipate to find the response within 7 working days. Regards MR MIKE MOKGOKOLO ***