NM
Nobulungisa M

1 reviews | Active since Apr 2023

22 Apr 2023, 20:04

Bought a Car at We buy Cars, being given the run around by the Sales Consultants, poor service - something *****!!!!

I bought a 2018 Hyundai Grand i10 through the We Buy Cars Joburg South Branch and had it transported to the Port Elizabeth Branch via ToAnywhereCarriers (TAC).

I paid for the car on the 05th of April 2023. I was called on the 20th of April 2023 and told that it had arrived.

I stay in King Williams Town and travelled to Port Elizabeth on the 21st of April 2023.

I went to collect the car on the 22nd of April 2023 - on my arrival I requested the salesperson Devon. He came and told me that he would fetch the car.

We waited for about 15 minutes and he came back again and said that we must wait outside he is bringing the vehicle.

After about 30 mins, the Sales Consultant at the Johannesburg Branch called and informed me that there was a problem with the battery and that Devon was trying to jumpstart it.

After about another 10 mins - he called me and told me that it was not the battery and that the car was not starting but making funny noises when Devon was starting it.

He later called me to inform that a mechanic was coming to look at the car.

We went to have breakfast for any hour and when we came back to the We buy Cars Depot in Kabega- Benny from the We buy Cars Branch in Johannesburg South called to say that the mechanic would look at the car over the course of a week and I should fetch the car the next Saturday. I requested to see Devon, the sales consultant at the PE Branch and he came e to me after a second requesting and waiting for 20 minutes.

He told me a new story that the key of the car lost tis programming to the car.

I have lost faith in the car and We Buy Cars and at this point will never buy from them again and will never recommend people to buy from them.

And this was my first car - it was supposed to be a happy event.

At this point, I no longer want that car and am demanding a full refund or to choose another within the Port Elizabeth Branch - even if that means I top up.

Hayibo! I AM OBVIOUSLY BEING TAKEN FOR A RIDE.

WORSE EXPERIENCE EVER!!!!!!!!!!!!!

0
Replies (9)
NM
Nobulungisa M's update22 Apr 2023, 20:31
Reviewer Update
I would like to be called on the number ***.

I was not even allowed to see the car that is mine and have already fully-paid for.

I HAVE NEVER BEEN SO DISPLEASED IN MY ENTIRE LIFE!!! YHOOOO!!!
NM
Nobulungisa M's update22 Apr 2023, 22:34
Reviewer Update
At this point I no longer want the Grand i10 because I know already that something is fishy with it.

I was given the run around today at the Depot with different salesman telling me different stories.

I CAN ONLY ACCEPT A REFUND OR AN EXCHANGE AT THIS POINT...

I AM NOT TAKING THAT HYUNDAI i10 that they refused me to see.

I am furious!!!!
Webuycars.co.za
Webuycars.co.za's reply23 Apr 2023, 09:44
Official
Dear Nobulungisa,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
NM
Nobulungisa M's update24 Apr 2023, 15:20
Reviewer Update
Good Day,

I am still waiting for feedback as I still do not have my car which I paid cash for.

Please respond as soon as possible - I am requesting for a full refund at this point as I have been treated unfairly.

Either a full refund or a replacement.

I do not trust that Grand i10 that you people refused me to see.

How can I be refused to see my own goods that I have purchased.

I am really upset nd feel like I am not being taken seriously.

A response in this matter would be highly appreciated!!!
NM
Nobulungisa M's update25 Apr 2023, 09:26
Reviewer Update
Good Morning, I am following up on my concern.

I have tried complaining via the We Buy Cars Website and calling the call center and have not had any tangible feedback.

Would someone please look at this matter in a serious manner?

I am requesting a callback for a refund or replacement.


NM
Nobulungisa M's update25 Apr 2023, 19:37
Reviewer Update
Webuycars.co.za please at least reply to your customers. I have been waiting for feedback since Sunday and it is now Tuesday.

I need to have a car with me this weekend as I have already fully paid for it.

Regards,
Nobulungisa
NM
Nobulungisa M's update26 Apr 2023, 09:37
Reviewer Update
Webuycars.co.zs I am still awaiting a response on the complaint made via your website as well.

I am not getting any assistance at all.
NM
Nobulungisa M's update26 Apr 2023, 20:01
Reviewer Update
I finally got assisted, even though WeBuyCars did not respond on here.
Webuycars.co.za
Webuycars.co.za's reply22 May 2023, 07:46
Official
Dear Nobulungisa,

Our sincerest apologies for the delay.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards